Lion Cipher Lab

Tailor one incident report to three audiences

Why it matters

One incident almost never has one reader. The same phishing compromise has to be handed to the analyst next to you who will hunt for it, to the manager who has to staff the cleanup and answer to their own boss, and to an executive who may have to approve customer notification and spend money. Write it once, in one voice, and you lose two of those three readers -- the peer drowns the manager in jargon, or the executive-friendly version leaves the analyst without the indicators they need. The skill that fixes this is audience analysis: figuring out who each reader is, what decision they have to…

What you'll learn

Steps in this lab

  1. What this lab is: one incident, three readers
  2. The incident you will work from (read this once)
  3. Audience analysis: name your three readers first
  4. The one move all three share: open with a BLUF
  5. Version 1 -- the technical analyst peer (keep the detail)
  6. Version 2 -- the non-technical manager (translate to plain language)
  7. Version 3 -- the executive or board (lead with the decision, speak business impact)
  8. Side by side: one fact, three treatments
  9. Why the re-sort, not the rewrite, is the whole skill

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